Published: November 25, 2019
New eBanking Support Center
We are happy to announce the initial release of the eBanking Support Center, our new dynamic case management platform that replaces your Messages module to become your new primary method of communicating with us. Now, you’ll be able to create trackable cases that will greatly improve your organization and tracking.
We have added a disclaimer on your eBanking home page below your Product Dashboard, which defines what each product (Current Accounts, Time Deposits, Precious Metals, etc.) and clarifies how they are regulated.
Mutual Fund Maintenance
Mutual funds undergo administrative and system maintenance once every business day, called EOD maintenance. Previously, when submitting a mutual fund trade, eBanking would return an error. Now, an appropriate message will appear: “Mutual fund trading is unavailable during this time. Please try again during business hours.”
Trading Movements Statement
When generating a Trading Movements report for your historical precious metal or mutual fund trades, the date column was not sorting the rows in chronological order. It is now sorting correctly, whether ascending or descending.