Euro Pacific Bank

Contact

If you would like to be contacted, speak with us about our products, or correspond via email, please submit your information below.

To All Existing Clients

The contact form below is for non-customer inquiries only. Contact us using one of the two methods below.

Create a Case

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Schedule a Call

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Euro Pacific Intl. Bank Inc.

53 Palmeras St, 10th Floor
San Juan, 00901
Puerto Rico

Telephone and Fax

Toll Free:  +1-888-527-4041
Local (Puerto Rico):  +1-787-305-3663
United Kingdom:  +44-20-3318-4096
Hong Kong:  +852-5808-2784
Fax:   +1-787-395-7184

Email

General Inquiries: [email protected]
Trading Support: [email protected]
Partnership/Affiliate Inquiries: [email protected]
Trading & Investing: [email protected]

To report any fraudulent activity, please e-mail [email protected]. This includes receiving suspicious and/or unsolicited emails from someone purporting to be an employee or customer of Euro Pacific Bank.

Regular Business Hours

Monday to Friday, 8am to 4pm (UTC – 4:00)
Current local time in San Juan, PR:
Click here

Limited Support is offered 24/7 at any of the phone numbers above.

Upcoming Holiday Closures 2022

Jan 1 – New Year’s Day
Mar 14 – National Heroes Day
Apr 15 – Good Friday
Apr 18 – Easter Monday
May 2 – Labour Day
Jun 6 – Whit Monday
Jul 4 – Carnival Monday
Jul 5 – Carnival Tuesday
Aug 1 – Emancipation Day
Oct 27 – Independence Day
Dec 26 – Boxing Day

LAST UPDATED: FEBRUARY 19, 2024

August 29, 2022: Euro Pacific Bank liquidation has commenced. Please read our formal instructions here as it is time-sensitive.

September 2, 2022: Update on pending transactions, brokerage, and account migration.

September 8, 2022: Qenta has emailed a welcome letter to all EPB clients. You can read a copy of it here.

September 16, 2022: Update on pending transactions for clients opting out of Qenta Inc. migration.

September 28, 2022: Update on pending transactions for clients opting out of Qenta Inc. migration.

September 30, 2022: Update on bank liquidation, pending transactions, and migration of assets to Qenta Inc.

October 8, 2022: Update on opt-out deadline for EPB clients who do not wish to migrate their account to Qenta Inc..

October 14, 2022: Customer Update & Townhall.

October 21, 2022: Update on Opt-out deadline - Extended.

November 01, 2022: Mutual funds & outgoing wire requests update.

December 05, 2022: Migration & liquidation update.

December 16, 2022: Comprehensive FAQ is published.

January 27, 2023: Correspondent bank update.

March 8, 2023: Migration & liquidation update.

March 31, 2023: Migration & liquidation update.

April 20, 2023: Liquidation update- Action required.

May 05, 2023: Migration & Liquidation update.

May 31, 2023: Migration & Liquidation update.

June 17, 2023: Receiver's report.

June 23, 2023: Migration & Liquidation update.

July 20, 2023: Migration & Liquidation update.

September 01, 2023: Migration & Liquidation update.

September 22, 2023: Report & Communication Portal.

September 22, 2023: Report & Communication Portal.

November 20, 2023: Progress Report (Opt-out Only).

November 21, 2023: Migration Update (Opt-in Only).

February 02, 2024: Migration & Liquidation update.

February 19, 2024: Migration & Liquidation update.