Euro Pacific Bank

eBanking Platform Update: May 2020

Published: November 25, 2019

New Features

New eBanking Support Center

We are happy to announce the initial release of the eBanking Support Center, our new dynamic case management platform that replaces your Messages module to become your new primary method of communicating with us. Now, you’ll be able to create trackable cases that will greatly improve your organization and tracking.

Learn more →


Dashboard Disclaimer

We have added a disclaimer on your eBanking home page below your Product Dashboard, which defines what each product (Current Accounts, Time Deposits, Precious Metals, etc.) and clarifies how they are regulated.

Bug Fixes

Mutual Fund Maintenance

Mutual funds undergo administrative and system maintenance once every business day, called EOD maintenance. Previously, when submitting a mutual fund trade, eBanking would return an error. Now, an appropriate message will appear: “Mutual fund trading is unavailable during this time. Please try again during business hours.”

Trading Movements Statement

When generating a Trading Movements report for your historical precious metal or mutual fund trades, the date column was not sorting the rows in chronological order. It is now sorting correctly, whether ascending or descending.


August 29, 2022: Euro Pacific Bank liquidation has commenced. Please read our formal instructions here as it is time-sensitive.

September 2, 2022: Update on pending transactions, brokerage, and account migration.

September 8, 2022: Qenta has emailed a welcome letter to all EPB clients. You can read a copy of it here.

September 16, 2022: Update on pending transactions for clients opting out of Qenta Inc. migration.

September 28, 2022: Update on pending transactions for clients opting out of Qenta Inc. migration.

September 30, 2022: Update on bank liquidation, pending transactions, and migration of assets to Qenta Inc.

October 8, 2022: Update on opt-out deadline for EPB clients who do not wish to migrate their account to Qenta Inc..

October 14, 2022: Customer Update & Townhall.

October 21, 2022: Update on Opt-out deadline - Extended.

November 01, 2022: Mutual funds & outgoing wire requests update.

December 05, 2022: Migration & liquidation update.

December 16, 2022: Comprehensive FAQ is published.

January 27, 2023: Correspondent bank update.

March 8, 2023: Migration & liquidation update.

March 31, 2023: Migration & liquidation update.

April 20, 2023: Liquidation update- Action required.

May 05, 2023: Migration & Liquidation update.

May 31, 2023: Migration & Liquidation update.

June 17, 2023: Receiver's report.

June 23, 2023: Migration & Liquidation update.

July 20, 2023: Migration & Liquidation update.

September 01, 2023: Migration & Liquidation update.

September 22, 2023: Report & Communication Portal.

September 22, 2023: Report & Communication Portal.

November 20, 2023: Progress Report (Opt-out Only).

November 21, 2023: Migration Update (Opt-in Only).

February 02, 2024: Migration & Liquidation update.

February 19, 2024: Migration & Liquidation update.

March 03, 2024: Migration & Liquidation update.

March 11, 2024: Receiver's Reports.

April 13, 2024: Migration & Liquidation update.

April 16, 2024: Receiver's Reports.