Euro Pacific Bank

Introducing eBanking Support Center

Published May 25, 2020

Today’s online banking customers expect service to be fast, easy, and accurate. However, some large organizations cannot satisfy those demands with legacy technology and processes. That’s why Euro Pacific Bank has spent the last year developing the most important customer service component of your eBanking platform.

Today, we’re happy to announce the initial release of the eBanking Support Center, your new primary method of communicating with us.

Moving forward, instead of sending us a secure message, please create a trackable case inside your Support Center. Please note that the Messages module will remain available so we can send informational updates and notices to you.

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Featuring industry-leading, dynamic case management

 
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Better organized

In a complex global banking environment, we’ll connect you to the right people for a more consistent customer service experience. The Support Center connects your inquiry to the right staff, data, and processes the first time around.

 
 
 
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Real-time tracking

View and the complete life cycle of your case for end-to-end resolution. Each of your case IDs will track related information, automate and assign outstanding tasks, and provide us the tools we need to resolve your case quickly.

 
 
 
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Faster resolutions

Conveniently view and complete outstanding requirements within each case, without ever losing the context of our conversation. Support center is built on top of our existing eBanking infrastructure, therefore allows us to access the relevant information we need to answer your questions faster.

 
 
 

LAST UPDATED: FEBRUARY 19, 2024

August 29, 2022: Euro Pacific Bank liquidation has commenced. Please read our formal instructions here as it is time-sensitive.

September 2, 2022: Update on pending transactions, brokerage, and account migration.

September 8, 2022: Qenta has emailed a welcome letter to all EPB clients. You can read a copy of it here.

September 16, 2022: Update on pending transactions for clients opting out of Qenta Inc. migration.

September 28, 2022: Update on pending transactions for clients opting out of Qenta Inc. migration.

September 30, 2022: Update on bank liquidation, pending transactions, and migration of assets to Qenta Inc.

October 8, 2022: Update on opt-out deadline for EPB clients who do not wish to migrate their account to Qenta Inc..

October 14, 2022: Customer Update & Townhall.

October 21, 2022: Update on Opt-out deadline - Extended.

November 01, 2022: Mutual funds & outgoing wire requests update.

December 05, 2022: Migration & liquidation update.

December 16, 2022: Comprehensive FAQ is published.

January 27, 2023: Correspondent bank update.

March 8, 2023: Migration & liquidation update.

March 31, 2023: Migration & liquidation update.

April 20, 2023: Liquidation update- Action required.

May 05, 2023: Migration & Liquidation update.

May 31, 2023: Migration & Liquidation update.

June 17, 2023: Receiver's report.

June 23, 2023: Migration & Liquidation update.

July 20, 2023: Migration & Liquidation update.

September 01, 2023: Migration & Liquidation update.

September 22, 2023: Report & Communication Portal.

September 22, 2023: Report & Communication Portal.

November 20, 2023: Progress Report (Opt-out Only).

November 21, 2023: Migration Update (Opt-in Only).

February 02, 2024: Migration & Liquidation update.

February 19, 2024: Migration & Liquidation update.