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Euro Pacific Trader Activation Procedures

Updated: June 27, 2019

Overview

In order to complete the migration of your Global TradeStation (GTS) brokerage account to Euro Pacific Trader (EPT), your new Interactive Brokers-powered platform1, you must “activate” your EPT account as soon as possible. Please follow the instructions below and refer to the Migration Timeline for future milestones.

Activation Instructions

1. Login to your eBanking

Read our recent secure message with the subject line IMPORTANT: Activate your new Euro Pacific Trader account now.

Haven’t received the secure message?

1. We are still sending out secure messages this week to our final set of GTS clients. You may email [email protected] to ask if your account is on our migration list.
2. We may also be trying to contact you to gather missing information or documentation on your account. Please check your recent secure messages for any unread mail.

2. Log into your EPT Client Portal

After logging into your EPT Client Portal for the first time, you will be asked to complete a short, electronic compliance form. This information will be used to process US Source Income every year, a mandatory regulatory requirement.

Note: Some clients may be required to fulfill outstanding document such as a W8 or CRS Form or may be requested additional documentation like a new, scanned proof of address, in order to keep our records up to date.

3. Check your account activation status

If you have logged into your Client Portal successfully and submitted your compliance form, your EPT account will be activated shortly, unless more information or documentation is required. To check your Account Activation Status, simply log into your Client Portal again.

If your account is activated, you will arrive at your Client Portal home page successfully.

If you have any questions about where you are in the activation process after you have submitted the compliance form, please create a case inside your eBanking Support Center and we will reply confirming the status of your Euro Pacific Trader account.

4. Trading enabled

As noted in the Migration Timeline, starting July 1st, all activated Euro Pacific Trader accounts will be:

Enabled for live trading and enabled for funding.
Your new EPT account will be added to your eBanking “Transfer Between Own Accounts” function, so that you can fund it. Please note your brokerage account will be a new 10-digit account number.
Credited with your GTS open equity positions completely or partially.
This will occur gradually over the period of July 1-19th.

Potential Trading Downtime

Please note that migrating your open equity positions from your GTS to EPT account may lead to a brief period of trading downtime on any transferred positions. As a result, after your GTS positions are removed, there may be a brief delay before they become visible in your EPT account.

Due to the complexity of the migration and the global nature of our offering, some positions may appear before others. Please be patient as we complete this process throughout the month of July.

5. Happy trading

Initially, we will offer two platforms—the entry-level Client Portal and the flagship TraderPro. Click below to learn which is the most suitable for you.

Please note that the first time you log into your EPT account, you will be required to enable Two-Factor Authentication (2FA), per our security policies. You will be asked to go to a website and download the iOS and Android-based 2FA application.

Learn more →

6. View your account

To view your EPT cash balance and positions, please login directly to your Client Portal or TraderPro platforms. Due to the migration, your eBanking dashboard’s External Products section will not reflect an accurate balance at this time, but we do intend to re-launch this feature in the near future.

7. Re-enter any open orders

Unfortunately, open orders such as Stop Losses and Take-Profit (Limit) currently in your Global TradeStation (GTS) platform are tied to Saxo Bank and therefore cannot be migrated. If you have any open orders you’d like to maintain, please re-enter them in Euro Pacific Trader after your positions have been migrated there.

Concerned about your open equity positions?

Rest assured—all qualified migration clients’ open equity positions will be held by Euro Pacific Securities until the corresponding client has completed the instructions below and your open equity positions will not be forced liquidated. If you have received an eBanking secure message with your new Euro Pacific Trader login details, you qualify for the brokerage migration.

Note: Not all open equity positions can be migrated. There is a shortlist of equities that are not supported by our new custodian. Affected clients will be notified accordingly when this list is finalized.

1Disclaimers:
Euro Pacific Trader is offered by Euro Pacific Securities Inc. (“Euro Pacific Securities”), as an Introducing Broker to Interactive Brokers LLC. Interactive Brokers LLC is the custodian, technology provider, and clearing broker to all transactions executed through Euro Pacific Trader and thus the rates, conditions, and examples shown on this site may be subject to change and differ from what is displayed on Euro Pacific Trader. The rates, conditions, and examples on this site are provided on a best-efforts basis and should not be taken as final.

Euro Pacific Securities will not be held responsible for pricing and conditional discrepancies that may arise in the normal course of offering Euro Pacific Trader. Customers should always review and rely on the conditions that are shown directly on Euro Pacific Trader, and it is the responsibility of all customers to carefully review the conditions of every action before approving execution on Euro Pacific Trader.

Interactive Brokers LLC is a registered Broker-Dealer, Futures Commission Merchant and Forex Dealer Member, regulated by the U.S. Securities and Exchange Commission (SEC), the Commodity Futures Trading Commission (CFTC) and the National Futures Association (NFA), and is a member of the Financial Industry Regulatory Authority (FINRA) and several other self-regulatory organizations. Interactive Brokers LLC does not endorse or recommend any introducing brokers, third-party financial advisors or hedge funds, including Euro Pacific Securities. Interactive Brokers LLC provides execution and clearing services to customers. None of the information contained herein constitutes a recommendation, offer, or solicitation of an offer by Interactive Brokers LLC to buy, sell or hold any security, financial product or instrument or to engage in any specific investment strategy. Interactive Brokers LLC makes no representation, and assumes no liability to the accuracy or completeness of the information provided on this website.
For more information regarding Interactive Brokers, please visit www.interactivebrokers.com.

What is a Contactless Bank Card?

Contactless technology lets you make everyday purchases quickly and safely wherever the universal contactless symbol is displayed—global retail stores, fast-food restaurants, pharmacies, grocery stores, and more. Simply tap your contactless-enabled Euro Pacific bank card at a secure contactless reader to make a payment.

Benefits

Safe and secure – encryption that is unique to every purchase protects transaction data, and your card never leaves your hand, reducing risk of loss or counterfeit
Faster checkout – no more fumbling with cash, and contactless payments do not require you enable web-based transactions beforehand
It’s simple – just tap your card against the reader at checkout and you’re good to go

How do I use contactless?

1. Look for the contactless symbol at the point of sale.
2. When you are ready to pay, hold your card over the reader at close range.
3. Once the reader confirms that your transaction is approved, you are ready to go.

Additionally, customers using a contactless card do not need to enable them for web-based transactions. These cards are automatically enabled for web based use.

Timeline for GTS Migration

Updated: July 15, 2019

This is our expected timeline for the migration of Global TradeStation (GTS) accounts to the new Euro Pacific Trader accounts at our new custodian, Interactive Brokers1. If we foresee any changes, we will update this page and notify you accordingly.

Date	Milestone	Comments/Instructions
April 15, 2019	Initial Notice: Brokerage Custodian Change	Announced change of brokerage custodian to all GTS clients.
May 24, 2019	Notice: Announced New Custodian Relationship	Announced new custodial relationship with Interactive Brokers1.
June 4, 2019	Notice: Announced Euro Pacific Trader	Introduced clients to Euro Pacific Trader (powered by Interactive Brokers1), that will be replacing GTS.
June 17, 2019	Migration Opt Out Deadline	For clients who do not want to migrate their GTS account to our new custodian and instead want to transfer out their GTS account positions, today was the last day. Clients may transfer positions after their GTS migration is complete.
June 21, 2019	Notice: Activate your Euro Pacific Trader account	We described how to activate your Euro Pacific Trader account and start the migration of your open equity positions. We also recommend transferring any unused GTS cash balances back to your bank account at this time using the eBanking Transfers function. Do not transfer any cash that is collateral for your margin product positions. Note: Not all clients have received their new EPT login details yet, as we are processing the final set of clients.
June 30, 2019	All Buy Orders Disabled	Saxo Bank will stop all buy orders of securities on GTS, and only sell orders will be allowed.
June 30 – July 19, 2019	Liquidation of Non-Transferable Positions	All open margin product positions (options, CFDs, FX, futures, etc.) – as well as non-transferable equity positions – will be liquidated over this period.
July 1 – 31, 2019	Euro Pacific Trader Live Trading & Transfers Enabled	Clients who have completed the EPT activation process by logging in for the first time and completing it in full may log into their EPT platform and start trading. Update: Based on our custodian’s current rate of account activations, we have extended the expected completion date to July 31st.
July 1 – 31, 2019	Migration of Equity Positions From Saxo Bank to Interactive Brokers1	We will be moving stock, ETF, and bond positions from your GTS account to Interactive Brokers1. Please wait further instruction on the exact schedule that pertains to your GTS account. Update: Based on Saxo Bank and Interactive Brokers’ outstanding logistical and administrative requirements, we have extended the expected completion date to July 31st.
July 29, 2019	Equity Positions Removed From Saxo Bank	Equity positions were removed from GTS accounts and settled in our administrative Interactive Brokers1 account today. Next, we will allocate the positions to your Euro Pacific Trader account, if it has been activated. We will not be able to allocate your positions to your EPT account until it is fully activated, please contact Sales & Trading if you are unsure about your EPT activation status.
July 31, 2019	Client Access to GTS Revoked	Statements and account information can still be requested manually for exceptions. Please download all necessary statements before this date.
August 5 – 9, 2019	Allocating Equity Positions to Your EPT Accounts	Your stock, ETF, and bond positions from your GTS account will be allocated from our administrative account at Interactive Brokers1. Thank you for your continued patience as this is a complex and manual process. If your positions have not been allocated to your EPT account yet and you need to liquidate any shares, please contact Sales & Trading immediately. Update: A majority of positions were successfully allocated on August 9th. Some positions have not been allocated due to settlement delays between Saxo Bank and Interactive Brokers, however these remaining positions will be allocated starting the week of August 12th.
August 15, 2019	Euro Pacific Trader Education	As this is a new platform, for clients who are not familiar with the technology (powered by Interactive Brokers1), we will be sending out training materials.

For all questions pertaining to the migration, please contact Sales & Trading at [email protected] or Schedule a Call.

1Disclaimers:

Euro Pacific Trader is offered by Euro Pacific Securities Inc. (“Euro Pacific Securities”), as an Introducing Broker to Interactive Brokers LLC. Interactive Brokers LLC is the custodian, technology provider, and clearing broker to all transactions executed through Euro Pacific Trader and thus the rates, conditions, and examples shown on this site may be subject to change and differ from what is displayed on Euro Pacific Trader. The rates, conditions, and examples on this site are provided on a best-efforts basis and should not be taken as final.

Euro Pacific Securities will not be held responsible for pricing and conditional discrepancies that may arise in the normal course of offering Euro Pacific Trader. Customers should always review and rely on the conditions that are shown directly on Euro Pacific Trader, and it is the responsibility of all customers to carefully review the conditions of every action before approving execution on Euro Pacific Trader.

Interactive Brokers LLC is a registered Broker-Dealer, Futures Commission Merchant and Forex Dealer Member, regulated by the U.S. Securities and Exchange Commission (SEC), the Commodity Futures Trading Commission (CFTC) and the National Futures Association (NFA), and is a member of the Financial Industry Regulatory Authority (FINRA) and several other self-regulatory organizations. Interactive Brokers LLC does not endorse or recommend any introducing brokers, third-party financial advisors or hedge funds, including Euro Pacific Securities. Interactive Brokers LLC provides execution and clearing services to customers. None of the information contained herein constitutes a recommendation, offer, or solicitation of an offer by Interactive Brokers LLC to buy, sell or hold any security, financial product or instrument or to engage in any specific investment strategy. Interactive Brokers LLC makes no representation, and assumes no liability to the accuracy or completeness of the information provided on this website.

For more information regarding Interactive Brokers, please visit www.interactivebrokers.com.

New EUR Bank Account Fees

Published: June 11, 2019

Due to the European Central Bank’s introduction of negative interest rates on all euro deposits globally, Euro Pacific Bank will be making two changes to fees and charges on EUR Bank Accounts, effective July 11, 2019:

EUR bank account balances exceeding €100,000 will be charged negative interest
EUR bank account maintenance and wire transfer fees will increase

Why?

As you know, Euro Pacific Bank maintains the utmost conservative banking policies by keeping your funds in “overnight deposits” at our correspondent banks, with zero lending or proprietary trading.

However, due to the ECB’s introduction of negative rates, our correspondent banks have been charging us negative interest on euro deposits for years, and to date, we have been absorbing this cost on our clients’ behalf. Unfortunately, to maintain these conservative banking policies and full-reserve status, we can no longer absorb this cost completely and have made the changes below to normalize our EUR fees.

1. Negative interest charge

We will begin charging 0.60% interest on all euro bank account balances exceeding €100,000 starting on July 11, 2019.

Threshold	Negative Interest Rate (p.a.)
>€100,000	-0.60%

The negative interest will be calculated on the euro amount exceeding the threshold and debited from your account daily.1

What can I do to avoid this interest charge?

a. Lower your balance. You may keep your EUR Bank Account balance below €100,000, or as close to it as possible. Only the euros above €100,000 will incur an interest charge, e.g. on a €150,000 balance, interest is charged on €50,000

b. Convert your excess funds. You may convert your excess euros to any other currency. If you convert to USD, we will soon offer a Time Deposit paying 1% per annum on new USD funds, and converting your euros would be considered “new funds”. An official product announcement will be sent shortly.

c. Invest your excess funds. If you can tolerate some risk, you may utilize one of our numerous investment and trading products to diversify some of your euros into the markets, whether it’s in stocks, bonds, or precious metals.

Schedule a call with us to discuss options

Thank you for your understanding. We are continuously monitoring interest rates applied by the central banks, and if the negative interest rate environment changes, we aim to adjust our interest charges accordingly.

2. Account Maintenance & Wire Transfer Fees

To normalize our EUR fees & charges, EUR account maintenance and wire transfer fees will go up on July 11, 2019 to bring them in line with our other bank accounts.

Review Updated Fees & Charges

1We previously stated that accrued interest is debited monthly. On October 21, 2020, we corrected this sentence to reflect that we are debiting interest daily. This correction does not impact the total amount of interest charged – just the frequency.

eBanking Platform Update: April 2019

Published: April 24, 2019

New Features

Mass Payments Now Available

Introducing eBanking’s newest feature, Mass Payments. Mass Payments allows you to make multiple transfers using a single CSV file instead of manually entering each one, saving you time and energy. This feature is especially helpful if you conduct payroll and a large volume of wire transfers every month. Mass Payments is available in your eBanking now. Supported transfer types are International, Between Own Accounts, and other Euro Pacific Account, as well as Card Top Up.

Please see our User Guide to learn how to use it.

eBanking Support Widget

In the bottom right corner of your eBanking, you will now have access to the Support Widget, which is a tool that searches our knowledge base of common policies and procedures. Over time, as more questions are posed in the Support Widget, we will create more content to answer your frequently-asked questions.

Bug Fixes

We made a minor change to the wording on your International Transfer page to clarify that we need either an Account Number or IBAN—not both.

2019 Good Friday & Easter Trading Schedule

brokerage, gts

During Easter, markets and exchanges around the world are closed at certain times. Global Trading’s operating hours over this period are given below. Please note that even during these hours some markets and exchanges may not be available.

FX and Metals Schedule*

DATE	FX	FX METALS
Good Friday	Closed	Closed

*May be subject to change, depending on liquidity providers and venues.

Stocks and Stock Options

Futures and Options

CFDs on Futures

CFD Index Tracker

April 2019 New Products & Platform Updates

brokerage, gts, Platform Updates

Product Updates & Enhancements

New product overview in GTS and GTS Pro

In April, we will be launching a major upgrade to the Product Overview pages in GTS and these pages will be made available in GTS Pro.

The overview pages will continue to offer an in-depth overview of the instrument selected in the watchlist, positions list, order list or through the global search function in the platform.

Summary

The Summary tab will continue to offer market overview for the instrument and can include:

-market depth (for exchange traded instruments)

-a simple range chart showing price movements for a selected period

-Trade Signals (from Autochartist)

-news

More sections with more information are planned in the near future.

Combination orders for Exchange Traded Options in GTS and GTS Pro

In April, we will launch an Option Strategies trade ticket in the GTS desktop and GTS PRO platforms offering multi-leg exchange-traded option trades.

The new Option Strategies module:

-offers a choice of common option strategies

-supports custom strategies with up to 4 legs

-will be launched from the option chain

-will initially support US listed options

-supports configurable columns for Greeks and market data

New Net FX Exposures module in GTS Pro – from April

In April, we will be launching a new FX Exposures module in TraderPRO which will give a detailed breakdown of your net FX exposures by currency.

The FX Exposures module will be available from the TraderPRO Menu as a module that you can dock in your workspace.

FX Exposures shows a breakdown of net position by currency for a selected account or group of accounts.

The columns show your net FX exposures:

-by currency

-in your account currency a

-in USD

Customizable columns offer sorting by currency, exposure in account currency or exposure in USD. Exposures can be itemized by trade, P/L and cash components of the exposure.

The FX Exposure module also displays your exposure limit for each exposure currency the % utilization, and your total FX Net Open Position (NOP) exposure limits.

Advanced search – available from April

From April, an enhancement to the search will be available allowing you to refine searches by for example product, currency, country and sector and will allow you to sort results by product, popularity or alphabetically.

The down arrow on search fields will give access to the Advanced search options which allow you to filter results by:

-Product (FX, FX Options, CFD indices, CFD Stocks etc.)

-Currency (USD, EUR, GBP, etc.)

-FX category (Majors, Minors, Exotics)

-Country (for exchange listed products, Mutual Funds and Bonds)

-Sector (for stocks, futures and CFDs)

-Type (bonds, mutual funds, ETFs)

Results can further be sorted by:

-Popularity (default option)

-Product

-Alphabetically

New chart feature

2- and 3-minute chart intervals are now available on charts in the TraderGO and TraderPRO platforms.

These can be added to the Period selector in charts by clicking the Customize link in the selector.

Operational Changes

Equity Research services discontinued

As previously announced, Equity Research will be discontinued in April 2019 and the Equity Research and Stock Screeners will be removed from all platforms.

Please contact [email protected] if you have further questions about these changes.

eBanking Platform Update: April 2019

Published: April 1, 2019

Enhancements

Beneficiary Template Expanded

You’ve found transfer Beneficiary templates very helpful, so we’ve added new fields to the template when you request International and Euro Pacific (user to user) transfers. Now with new fields such Amount, Reason for Payment, Payment Details, Charging Instruction, and more, you can request these transfers quickly, easily, and with minimal additional data input.

Bank Card History Improved

If your bank card begins with 5295, we have added the merchant name and other important transaction identifying information to your Statement History.

Transaction Handling Improved

We’ve continued to improve how transactions are processed internally, with the end goal of automated processing and real-time transaction updates. In this release, we’re happy to announce more accurate transaction statuses at all times and reducing manual intervention.

Bug Fixes

Bank Card +/- Symbols Corrected

If your bank card begins with 5295, we fixed an issue where the Statement History was not showing a proper +/- sign depending on a debit or credit entry.

Special Characters

We’ve fixed an issue preventing you from submitting certain special characters in the message body. We’ve expanded the message field to allow some important currency symbols, including: !$%()_+-=:”;’?,./€£

New equity risk rating model

brokerage, gts, margin

EFFECTIVE: Sun, 10 March 2019 at 12:00 GMT

We are implementing a new equity risk rating model on the March 10th. These changes will impact single stock CFDs and short stock option position margin requirements, and where applicable, the collateral for cash shares/ETF positions.

You should be able to see all the scheduled changes and how they could impact current positions in the platform’s ‘Margin Monitor’ tool. The tool can be accessed via the ‘Info’ icon, under ‘Account Summary’.

Clients that could have been exposed to a large margin usage swing have been contacted individually.

If you have any questions, please send us an email at [email protected]

February 2019 New Products & Platform Updates

brokerage, gts, news, Platform Updates

Product Updates & Enhancements

FX trailing stop order handling

From 19 December 2018 we have implemented a small but significant change to the way that we handle FX trailing stop orders.

-Trailing stop if offered orders to sell will now follow the bid price (previously they followed the offer). They will continue to be triggered on the offer price.

-Trailing stop if bid orders to buy, will now follow the offer price (previously they followed the bid). They will continue to be triggered on the bid price.

Previously, where a trailing stop if offered order to sell followed the offer price, spread widening would result in the stop order being dragged higher by a temporary spike. When the spread returned to normal levels, the stop order would then be triggered resulting in unexpected trailing stop behaviour.

We have therefore made this small change to protect clients from unexpected order fills as result of spread widening around market volatility or market opening e.g. Sunday open.

New chart features

Extra bars

Extra Bars is a useful new feature that allows you to create space between last updated bar or candle and the y-axis, adding space for projecting annotations into the future.

You can add space from chart configuration menu available from the right-click menu (desktop) or the chat settings icon.

Annotation persistence across chart windows

Chart annotations are now remembered for each instrument and will be available whenever you open a new chart for the instrument.

If you have several instances of a chart open for the same instrument, the most recent changes to the chart annotations will be used.

Time range persistence when zooming

If you zoom or pan in the chart, the chart now persists the time range if you close and reopen the platform, detach the chart or select another instrument. If I pan the chart to show a time range of 2016 – 2017 for example, opening a new instrument in the chart will show the time range 2016 – 2017.

Click on the Reset icon to quickly reset to the time range selected.

Improved Volume Weighted Average Price (VWAP) indicator (9th February)

The calculation behind the Volume Weighted Average Price (VWAP) indicator will be improved to more accurately display the average weighted price by volume – the value of all trades in a trading session divided by trading volume.

VWAP is similar to a moving average with a lagging indicator used on intraday time periods only. Contrary to the moving average, VWAP accumulates volume throughout the trading session.

VWAP can be used to compare the current price to the VWAP value to determine the general direction for the instrument – if current price is below the VWAP line prices are falling, if above prices are rising.

X-axis time period colour separator (9th February)

To improve the readability you will be able to add colours to the x-axis to make it easier to quickly identify different trading periods.

Go add colours to the time period under Chart Configuration > Lines and Colours the check the Time period colour separator checkbox

Simple order types in GTS Web

From February, an option will be available in the Trade Ticket when placing orders, allowing you to simplify the order types, hiding complex order types and limiting the list to Market, Limit and Stop orders used by most clients.

Design updates

A number of design updates to GTS Mobile will be released in the coming months. In close contact with clients, we have been making a number of usability improvements to the mobile trader. Most notably we will increase the font sizes and certain navigation buttons and icons to improve legibility and navigation.

Font sizes will also be increased on GTS Mobile on the desktop.

A number of enhancements will soon be released in the GTS Pro platform allowing traders to more efficiently navigate the platform using the keyboard.

FX stop order simplification

From February 2019, FX stop orders will be simplified where Stop if Bid and Stop if Offered will be labelled Stop orders throughout the platform in trade confirmations and order and position lists. Similarly, Trailing stop if Bid and Trailing Stop if Offered orders will be labelled Trailing Stop orders.

These orders will continue to be placed and triggered in the same way.

Operational Changes

Mandatory event notifications and corporate actions on Bonds

To provide better service clients, we are happy to announce that from 4th February 2019:

Notifications on mandatory corporate events

Corporate Action Notifications will be provided on mandatory events for Stocks, Bonds and Mutual Funds.

Clients can access this information under Account > Other > Corporate Action Mandatory Events. Events will be shown until their Ex date/effective date + 30 days.

Equity Research services discontinued

Equity Research available through the platforms will be discontinued in April 2019.

We are working on a replacement for this service which will be available before the Equity Research is retired.

Spot metal XPDUSD to be discontinued

Due to a deterioration in the underlying liquidity available in XPDUSD, we are no longer able to support trading in Palladium/USD.

From Monday 21 January 2019 clients are no longer be able to open new positions in XPDUSD and by Friday 15 February 2019 all existing positions must be closed. After this date, we will close all open positions and cancel any open orders on your behalf.

Please note that should you wish to gain exposure to Palladium, we continue to offer trading of Palladium CFDs and Palladium (PA) Futures.

Please contact [email protected] if you have further questions about these changes.

Euro Pacific Bank

Euro Pacific Bank Login

I'm Interested

Overview

Activation Instructions

1. Login to your eBanking

Haven’t received the secure message?

2. Log into your EPT Client Portal

3. Check your account activation status

4. Trading enabled

Potential Trading Downtime

5. Happy trading

6. View your account

7. Re-enter any open orders

Concerned about your open equity positions?

Benefits

How do I use contactless?

Published: June 11, 2019

Why?

1. Negative interest charge

What can I do to avoid this interest charge?

2. Account Maintenance & Wire Transfer Fees

New Features

Mass Payments Now Available

eBanking Support Widget

Bug Fixes

FX and Metals Schedule*

Stocks and Stock Options

Futures and Options

CFDs on Futures

CFD Index Tracker

Product Updates & Enhancements

Operational Changes

Enhancements

Beneficiary Template Expanded

Bank Card History Improved

Transaction Handling Improved

Bug Fixes

Bank Card +/- Symbols Corrected

Special Characters

Product Updates & Enhancements

Operational Changes