Euro Pacific Bank

Update Email Address

Please follow this procedure to update the email address on your Euro Pacific Trader account profile. Note that the the instructions are different based on your account type, Individual vs. Corporate.

Step 1: Install MobileTrader

First, you will need the MobileTrader.

MobileTrader is both a trading platform and dedicated Two-Factor Authentication (2FA) application. When you open the MobileTrader, you will notice both a trading login and 2FA button.

Click here to download either one now on iOS or Android. After installing, you will be asked to enter your EPT username and password to create a PIN.

Step 2: Login to your Euro Pacific Trader

1. Access your Euro Pacific Trader Client Portal.

2. Go to Menu > Settings > User Settings > Communication > Email Address, and click the gear icon. Enter your new email address, confirm, and Continue.

email update

Note: If you are prompted to confirm if you have access to the existing email address, please select YES. If the email address on file is Euro Pacific Securities, Inc’s email, please also select YES and call our Client Services team immediately so they can provide you the code that will arrive in our inbox.

4. Enter your Username and Password.

change email
 
 

Step 3: Open your MobileTrader

After the app has been installed, enter the Challenge Code from your Client Portal screen, into your app.

handy trader change address


Your app will generate a “Response String”. Enter the Response String into the Passcode field of your Client Portal.

change email address handkey
MobileTrader’s 2FA module displayed on an Android operated smartphone.

Click Continue in your Client Portal and you will receive confirmation that you email address has been officially changed in Euro Pacific Trader.

Step 1: Install MobileTrader

First, you will need the MobileTrader.

MobileTrader is both a trading platform and dedicated Two-Factor Authentication (2FA) application. When you open the MobileTrader, you will notice both a trading login and 2FA button.

Click here to download either one now on iOS or Android. After installing, you will be asked to enter your EPT username and password to create a PIN.

Step 2: Login to your Euro Pacific Trader

1. Access your Euro Pacific Trader Client Portal. Then, go to Manage Account > Security > Change Email Address and click OK when you see the popup.

update email address

Note: If you are prompted to confirm if you have access to the existing email address, please select YES. If the email address on file is Euro Pacific Securities, Inc’s email, please also select YES and call our Client Services team immediately so they can provide you the code that will arrive in our inbox.

2. Enter your new email address, confirm, and Continue. Re-enter your Euro Pacific Trader username and password.

3. You will be presented with a Challenge Code, which will need to be entered into your HandyKey application.

update email address
 
 

Step 3: Open your MobileTrader

After the app has been installed, enter the Challenge Code from your Client Portal screen, into your app.

handy trader change address


Your app will generate a “Response String”. Enter the Response String into the Passcode field of your Client Portal.

change email address handkey
MobileTrader’s 2FA module displayed on an Android operated smartphone.

Click Continue in your Client Portal and you will receive confirmation that you email address has been officially changed in Euro Pacific Trader.

LAST UPDATED: MARCH 11, 2024

August 29, 2022: Euro Pacific Bank liquidation has commenced. Please read our formal instructions here as it is time-sensitive.

September 2, 2022: Update on pending transactions, brokerage, and account migration.

September 8, 2022: Qenta has emailed a welcome letter to all EPB clients. You can read a copy of it here.

September 16, 2022: Update on pending transactions for clients opting out of Qenta Inc. migration.

September 28, 2022: Update on pending transactions for clients opting out of Qenta Inc. migration.

September 30, 2022: Update on bank liquidation, pending transactions, and migration of assets to Qenta Inc.

October 8, 2022: Update on opt-out deadline for EPB clients who do not wish to migrate their account to Qenta Inc..

October 14, 2022: Customer Update & Townhall.

October 21, 2022: Update on Opt-out deadline - Extended.

November 01, 2022: Mutual funds & outgoing wire requests update.

December 05, 2022: Migration & liquidation update.

December 16, 2022: Comprehensive FAQ is published.

January 27, 2023: Correspondent bank update.

March 8, 2023: Migration & liquidation update.

March 31, 2023: Migration & liquidation update.

April 20, 2023: Liquidation update- Action required.

May 05, 2023: Migration & Liquidation update.

May 31, 2023: Migration & Liquidation update.

June 17, 2023: Receiver's report.

June 23, 2023: Migration & Liquidation update.

July 20, 2023: Migration & Liquidation update.

September 01, 2023: Migration & Liquidation update.

September 22, 2023: Report & Communication Portal.

September 22, 2023: Report & Communication Portal.

November 20, 2023: Progress Report (Opt-out Only).

November 21, 2023: Migration Update (Opt-in Only).

February 02, 2024: Migration & Liquidation update.

February 19, 2024: Migration & Liquidation update.

March 03, 2024: Migration & Liquidation update.

March 11, 2024: Receiver's Reports.