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Generate a Problem Report from GTS Pro

In some cases we might ask you to provide a Problem Report. This report gives us the necessary information to investigate the problem you are having on the GTS Pro platform, and it includes:

The Log Files
Your Workspace

In order to generate a problem report, go to the login window > click on Change Connection Settings > General > Create problem report.

Press Save > Save it on your Desktop. Then, send an email to [email protected] and submit your query including the files.

Before generating the report, please make sure that there is a tick in Enable detailed system logging. It will always be ticked on unless you have ticked it off yourself. If it’s not there, please re-tick the box, then click Apply, log out from the platform, log in again and work with it for some time, until the problem occurs again. And only then generate the problem report.

GTS Web Troubleshooting for MAC

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In order to solve connectivity issues and improve the GTS-web performance on your MAC, please follow below instructions. The guide is focused on the 3 browsers that are supported – Firefox, Safari and Chrome.

Mozilla Firefox

Open your Firefox browser

Enable Cookies from GTS

On the Menu Bar select Firefox

Go to Preferences>Privacy>History section>Use custom settings for history

Under the Cookies section – place a check next to Accept > Cookies from sites and click on Exceptions… button and add as allowed site on the list of exceptions the following addresses:

https://gts.europacbank.com

Activate Java Plugin

On the Menu Bar select Tools>Add-ons

Click on the “Plugins” option.
Locate the “Java Applet” plugin and click on the “Always activate” button to enable the plugin.
Now completely close Firefox.

The issue should now be fixed after restarting Firefox.

Safari

Open your Safari browser

Select Safari on the Menu bar

Go to Preferences

Select Security from the list of options at the top of Preferences window

In the Web content check options Enable plugins, Enable Java and Enable Java Script

Select Privacy – in the Cookies and website data select Always allow/p>

Close the window

Go back to Safari on the Menu Bar

Select Clear History and Website Data-Clear all history-and confirm your choice by clicking on Clear history.

Now close Safari, reopen it and login to your account.

Chrome

Open Google Chrome

Click on Chrome on your menu bar

Preferences>Settings>Show advanced settings(on the bottom of the page):

Allow Java Script and Cookies

Go to content settings>Java script>Allow all sites to run JavaScript (recommended)

Still in content settings>Cookies>Allow local data to be set(recommended)

Click on Done to close the window

Delete Browsing History and Cookies

– Click on Chrome>Select clear browsing data> select the requested time frame (we recommend the beginning of time)

– Select Browsing history > Cached images and files > Cookies and other site and plug-in data

– Click on Clear browsing data

Now close Google Chrome, reopen it and login to your account.

If the above does not solve your problem, please contact [email protected] and provide exact details of the error seen (including a screenshot when possible).

GTS Firewall and Proxy Communications

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GTS communicates with a set of remote servers in order to function properly.

Please find below the list of addresses and ports which may need to be added to your firewall/proxy setup to allow for outgoing communications on ports 1001, 443 and 80.

46.19.248.152:443	Authentication Server (SIM) (sim.logonvalidation.net)
46.19.248.153:443	Authentication Server (LIVE) (live.logonvalidation.net)
mitssimul.iitech.dk:1001/443	Trade Server (SIM)
mitslive.iitech.dk:1001/443	Trade Server (LIVE)
mitsweb.iitech.dk:443	Updates/Web reports

As a minimum requirement, in order to fully utilize the trading application, port 443 and port 80 need to be open for HTTPS and HTTP traffic respectively, to the servers listed above.

We also recommend that you clear the cache of your proxy to ensure that it is using the latest details.

Most users will not need to make any changes to their Network Environment for GTS to run optimally – typically, users behind a corporate firewall could be required to make changes in their network environment.

GTS – Error: “Failed to load the login page”

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The Failed to load the login page error message indicates that you are unable to reach the login page of GTS.

Try the following troubleshooting steps:

Make sure you don’t have a firewall or other security software on your PC or network which blocks access to the GTS login pages:

Live: live.logonvalidation.net

Simulation: sim.logonvalidation.net

If you are using a proxy server, make sure it is properly set up – refer to this article and list of addresses which need to be added to your proxy setup to allow for both incoming and outgoing communications.
Make sure you have Internet Explorer 8 or later installed – an error message will say “Internet Explorer is older than the minimum required version (IE8). Please upgrade to the latest available version.”
Try Windows network troubleshooting.

Right-click on the network icon in the Windows task bar, and choose “Troubleshoot problems” and follow the steps.

May 2018 New Products & Platform Updates

Platform Updates

Real-time netting available from May

We are pleased to announce the release of real-time netting of positions in the positions list from May.

Real-time netting simplifies position management by dedicating your Positions list to open positions, moving closed and partially closed positions to a new Closed positions module until they are processed at the end of the day.

Real-time netting uses first in, first out (FIFO) netting where trades are closed in the order they were opened.

With real-time netting, you manage your net positions instead of individual trades. Individual trades can be seen in the new trades dialog.

Open and closed margin P/L

With real-time netting enabled, margin P/L is split into its open and closed components.

Take profit and stop loss

Take profit and stop loss orders cannot be attached to individual trades. Independent take profit and stop loss orders can be placed instead and managed separately — if you close a position, you must also manually cancel any orders relating to the position.

Enable real-time netting

Enable real-time netting on your account in the settings in all platforms. The feature can be enabled/disabled at any time.

Works with all instruments

Real-time netting is supported by all instruments – margin and cash-traded.

Works in all platforms

Real-time netting works in all platforms – GTS and GTS Pro.

Update to GTS Mobile Platform

During the month of May, a number of updates will be coming to the GTS mobile platform. The updates will include:

Redesigned watchlist, orders and position pages

These pages have been redesigned in order to provide a simpler, cleaner layout, highlighting key data while providing quick access to more detailed information through the use of card navigation
Card navigation

The introduction of cards that display contextually relevant data and actions, will make navigation even easier for the user
Updated trade and order tickets

This design upgrade introduces a new, condensed ticket layout with more touch friendly navigation elements. This ticket upgrade will also be introduced on GTS for desktop and tablet in the near future

Discontinuation of stocks and options

Due to the heightened risk associated with options on rated 5 stocks and ETP (ETF, ETC and ETN) options that may themselves be leveraged, we have decided to discontinue support for selling rated 5 options on stocks and ETPs. The change will take effect on Tuesday, 15 May 2018. Clients with existing short positions will not be affected but will be unable to open new short positions.

GTS Help Topics

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March 2018 New Products & Platform Updates

Platform Updates

Time Range Selector

In mid-February 2018 we will be launching a new time range selector for the charts in GTS-Web, allowing you to select a time range as well as a period.

Click on Customise to customise your own period and time ranges – you can have up to 10 default combinations.

Click on Default to reset all combinations to the defaults.

Market Data Changes from March 1st, 2018

Dow Jones and S&P Stock Indices Subscription Fee Change

Dow Jones and S&P Stock Indices will increase their fees for market data access from 1 March 2018:

Service	Level	Status	Current Price	New Price
Dow Jones and S&P Stock Indices	Delayed	Private	2.50 USD	3.50 USD
Dow Jones and S&P Stock Indices	Delayed	Professional	2.50 USD	4.00 USD
Dow Jones and S&P Stock Indices	Level 1	Private	4.00 USD	5.00 USD
Dow Jones and S&P Stock Indices	Level 1	Professional	4.00 USD	6.00 USD

SIX Swiss Exchange Subscription Fee Change

SIX Swiss Exchange Level 2 subscriptions will be raised from 56 to 90 CHF for private clients from 1st March, 2018.

May 2018 Holiday Trading Hours

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Please see below for trading times during the May holiday period. All times are in GMT.

Changes to holding fee on long contract options

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From 1 May 2018, holding fees on long contract option positions (all maturities) will not be applied for the first 30 days – holding fees will only apply after 30 days where the daily charges and calculations remain unchanged.

Long options daily holding fees per million (nominal value)

Categories	Interest Rates	Foreign-exchange Rates and Gold	Equities	Precious Metals, except Gold	Commodities, except Precious Metals
<30 days maturity	0	0	0	0	0
>30 days maturity	0.10	0.70	1.10	1.00	1.60

Holding fee/day = Nominal value/1,000,000 * underlying category fee

The Trade Server could not be reached

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If you get the error message below when you login to GTS Pro

Make sure your Internet connection is working normally. Open your browser try to visit any website, possibly one you don’t have in your recent navigation history to see if it loads without any problems.
Look at the GTS Pro connection settings following the instruction available at https://europacbank.com/support/Troubles-logging-into-the-GTS-Desktop-Platform/
Reboot the router. Some routers have a switch off/on power button, but most often you will have to simply unplug the power cable for about 20 seconds. After that it might take a couple of minutes for the connection to be re-established. Now please try again to login.
Make sure the Firewall/Antivirus have our platform included in the trusted applications.

Euro Pacific Bank

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Mozilla Firefox

Enable Cookies from GTS

Activate Java Plugin

Safari

Chrome

Allow Java Script and Cookies

Delete Browsing History and Cookies

Real-time netting available from May

Open and closed margin P/L

Take profit and stop loss

Enable real-time netting

Works with all instruments

Works in all platforms

Update to GTS Mobile Platform

Discontinuation of stocks and options

Troubleshooting

Monthly Updates: New Products & Platform Enhancements

Exchange Price Feed Removals/Additions

Time Range Selector

Market Data Changes from March 1st, 2018

Dow Jones and S&P Stock Indices Subscription Fee Change

SIX Swiss Exchange Subscription Fee Change

Long options daily holding fees per million (nominal value)