If your incoming wire transfer that has not been credited to your account within 7 business days, please send us a SWIFT confirmation, also known as a “bank confirmation” or “MT103”, via eBanking secure message. (Please do not send us screen prints of your account.)
This will allow our Wires Department to conduct an internal investigation to validate the instructions used and determine whether we received the funds.
If it has not been 7 days since the sending of the transfer, please continue to wait as transfers occasionally come in later than expected.
For questions/comments, you can always call Client Services at +1 888 527 4041 or Schedule a Call. Thank you for being a valued customer of Euro Pacific Bank.