Option A: Recommended and Fastest
Login to your online banking account and click the “Block/Suspend Card” button next to your card number on the “Accounts” screen. The card will be immediately blocked from further use.
Option B: Secondary
Call the IVR number (see below for options) and follow the steps provided to immediately block the card and report it stolen.
- Toll Free: +1-888-527-4041
- Local (PR): +1-787-305-3663
- United Kingdom: +44-20-3318-4096
- Hong Kong: +852-5808-2784
Once your card is blocked, to order a replacement card, please follow the normal procedure for requesting a card through the banking software. Note that you will not be automatically sent a replacement without following this process. Alternatively you can contact our Client Services department and speak with an agent during bank business hours to request a replacement card.