Published May 25, 2020
Today’s online banking customers expect service to be fast, easy, and accurate. However, some large organizations cannot satisfy those demands with legacy technology and processes. That’s why Euro Pacific Bank has spent the last year developing the most important customer service component of your eBanking platform.
Today, we’re happy to announce the initial release of the eBanking Support Center, your new primary method of communicating with us.
Moving forward, instead of sending us a secure message, please create a trackable case inside your Support Center. Please note that the Messages module will remain available so we can send informational updates and notices to you.
Featuring industry-leading, dynamic case management
Better organized
In a complex global banking environment, we’ll connect you to the right people for a more consistent customer service experience. The Support Center connects your inquiry to the right staff, data, and processes the first time around.
Real-time tracking
View and the complete life cycle of your case for end-to-end resolution. Each of your case IDs will track related information, automate and assign outstanding tasks, and provide us the tools we need to resolve your case quickly.
Faster resolutions
Conveniently view and complete outstanding requirements within each case, without ever losing the context of our conversation. Support center is built on top of our existing eBanking infrastructure, therefore allows us to access the relevant information we need to answer your questions faster.