Euro Pacific Bank

eBanking Platform Update: April 2019

Published: April 24, 2019

New Features

Mass Payments Now Available

Introducing eBanking’s newest feature, Mass Payments. Mass Payments allows you to make multiple transfers using a single CSV file instead of manually entering each one, saving you time and energy. This feature is especially helpful if you conduct payroll and a large volume of wire transfers every month. Mass Payments is available in your eBanking now. Supported transfer types are International, Between Own Accounts, and other Euro Pacific Account, as well as Card Top Up.

Please see our User Guide to learn how to use it.

eBanking Support Widget

In the bottom right corner of your eBanking, you will now have access to the Support Widget, which is a tool that searches our knowledge base of common policies and procedures. Over time, as more questions are posed in the Support Widget, we will create more content to answer your frequently-asked questions.

New Message

Bug Fixes

We made a minor change to the wording on your International Transfer page to clarify that we need either an Account Number or IBAN—not both.

LAST UPDATED: MARCH 11, 2024

August 29, 2022: Euro Pacific Bank liquidation has commenced. Please read our formal instructions here as it is time-sensitive.

September 2, 2022: Update on pending transactions, brokerage, and account migration.

September 8, 2022: Qenta has emailed a welcome letter to all EPB clients. You can read a copy of it here.

September 16, 2022: Update on pending transactions for clients opting out of Qenta Inc. migration.

September 28, 2022: Update on pending transactions for clients opting out of Qenta Inc. migration.

September 30, 2022: Update on bank liquidation, pending transactions, and migration of assets to Qenta Inc.

October 8, 2022: Update on opt-out deadline for EPB clients who do not wish to migrate their account to Qenta Inc..

October 14, 2022: Customer Update & Townhall.

October 21, 2022: Update on Opt-out deadline - Extended.

November 01, 2022: Mutual funds & outgoing wire requests update.

December 05, 2022: Migration & liquidation update.

December 16, 2022: Comprehensive FAQ is published.

January 27, 2023: Correspondent bank update.

March 8, 2023: Migration & liquidation update.

March 31, 2023: Migration & liquidation update.

April 20, 2023: Liquidation update- Action required.

May 05, 2023: Migration & Liquidation update.

May 31, 2023: Migration & Liquidation update.

June 17, 2023: Receiver's report.

June 23, 2023: Migration & Liquidation update.

July 20, 2023: Migration & Liquidation update.

September 01, 2023: Migration & Liquidation update.

September 22, 2023: Report & Communication Portal.

September 22, 2023: Report & Communication Portal.

November 20, 2023: Progress Report (Opt-out Only).

November 21, 2023: Migration Update (Opt-in Only).

February 02, 2024: Migration & Liquidation update.

February 19, 2024: Migration & Liquidation update.

March 03, 2024: Migration & Liquidation update.

March 11, 2024: Receiver's Reports.