Home/FAQ/How do I transfer my bank card balance back to my bank account?
How do I transfer my bank card balance back to my bank account?
1. Please print, complete, and sign the Balance Reversal Form that Client Services provides you.
2. Email the signed form to [email protected] for our Card Services team to process.
3. Please include the SAN/CHID number (found on the back of your card) and the best contact details that we can use to reach you, in the contents of your email.
4. Please include your eBanking username in the email subject line.
5. The Balance Reversal Form will be forwarded to the card supplier’s Operations Department, and once processed, we’ll credit the funds to your current account accordingly.
