brokerage

If you get the error message below when you login to GTS Pro

1. Make sure your Internet connection is working normally. Open your browser try to visit any website, possibly one you don’t have in your recent navigation history to see if it loads without any problems.
2. Look at the GTS Pro connection settings following the instruction available at https://europacbank.com/support/Troubles-logging-into-the-GTS-Desktop-Platform/
3. Reboot the router. Some routers have a switch off/on power button, but most often you will have to simply unplug the power cable for about 20 seconds. After that it might take a couple of minutes for the connection to be re-established. Now please try again to login.
4. Make sure the Firewall/Antivirus have our platform included in the trusted applications.