It has been drawn to our attention that a phishing website, www.europafbank.com, has been created without our consent as a way to mislead customers.
We can confirm that www.europafbank.com is a fake website and is in no way connected to Euro Pacific Bank. Please immediately report as spam and delete any emails or communications referencing this site, as the intention is to steal your login credentials or personal information.
The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on May 25, 2018 and brings with it the most significant changes to data protection law in two decades. The primary goal of these changes is protection of personal data and rights, while meeting the requirements of the digital age.
The 21st century brings with it, the broad use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing. The new Regulation aims to standardize data protection laws and processing of personal data, affording individuals stronger, more consistent rights to access and control their personal information.
Euro Pacific Bank (EPB) (‘we’ or ‘us’ or ‘our’) is fully committed to upholding the privacy and rights of our customers, including:
We have always had a robust and effective data protection framework in place which complies with existing law and abides by the data protection principles. However, we recognize the requirement and importance of updating and expanding this program to meet the demands of the GDPR and the UK’s Data Protection Bill.
Our preparation plans for the GDPR have been summarized in this statement and includes the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum compliance at all times.
When does the GDPR come into force?
The GDPR comes into force across the EU on the 25th May 2018 where it will replace the current data protection rules in each EU country.
What information does the GDPR apply to?
The GDPR applies to ‘personal data’, which means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to a specific data point (ex. name, ID number, etc.).
Does the GDPR only apply to EU organizations?
The GDPR applies to processing carried out by organizations operating within the EU. It also applies to organizations outside the EU that offer goods or services to individuals in the EU.
Who does the GDPR apply to?
The GDPR applies to ‘controllers’ ‘joint controllers’ and ‘processors’ of personal data. A controller determines the purposes and means of processing personal data (see Article 24 of GDPR). A joint controller shares pre-agreed responsibilities with another controller (see Article 26 of GDPR). A processor is responsible for processing personal data on behalf of a controller (see Article 28 of GDPR).
How is processing defined?
The GDPR definition of ‘processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Will Consent be covered in the Terms & Conditions?
No, it is no longer satisfactory to have consent bundled into another document or agreement. It needs to be explicit and unambiguous, and recordable.
What data protection policies and procedures are required under GDPR?
The key data protection policies and procedures under GDPR include:
Where can I find the EPB Privacy Policy?
The EPB Privacy Policy can be found on our website along with our Cookies Policy for the EPB website use.
The platform communicates with many servers in order to display the different information (Prices, Charts, Chat etc. all have different servers). In some cases, your local security settings will block parts of the trading platform from communicating with one or more of these, and this causes the problems you are seeing.
Please follow the below instructions to allow the platform to reach the required servers:
To delete Temporary Internet Files open Internet Explorer > Tools > Internet Options:
On the General tab press Delete… under Browsing history:
Now chose to delete Temporary Internet Files and Cookies and press Delete:
The issue is almost always due to a setting in Chrome – “Block third-party cookies and site data” being ticked in the Chrome settings.
In order to untick this setting, please click on:
Choose Settings > Click on “Show advanced settings…”:
Click on “Content settings…”:
Untick “Block third-party cookies and site data” and press “Done”:
The GTS platform has been tested and is officially supported in the following browsers on the following OSs:
Please note that Private Browsing modes are not supported.
In some cases we might ask you to provide a Problem Report. This report gives us the necessary information to investigate the problem you are having on the GTS Pro platform, and it includes:
In order to generate a problem report, go to the login window > click on Change Connection Settings > General > Create problem report.
Press Save > Save it on your Desktop. Then, send an email to [email protected] and submit your query including the files.
Before generating the report, please make sure that there is a tick in Enable detailed system logging. It will always be ticked on unless you have ticked it off yourself. If it’s not there, please re-tick the box, then click Apply, log out from the platform, log in again and work with it for some time, until the problem occurs again. And only then generate the problem report.
In order to solve connectivity issues and improve the GTS-web performance on your MAC, please follow below instructions. The guide is focused on the 3 browsers that are supported – Firefox, Safari and Chrome.
Open your Firefox browser
On the Menu Bar select Firefox
Go to Preferences>Privacy>History section>Use custom settings for history
Under the Cookies section – place a check next to Accept > Cookies from sites and click on Exceptions… button and add as allowed site on the list of exceptions the following addresses:
On the Menu Bar select Tools>Add-ons
The issue should now be fixed after restarting Firefox.
Open your Safari browser
Select Safari on the Menu bar
Go to Preferences
Select Security from the list of options at the top of Preferences window
In the Web content check options Enable plugins, Enable Java and Enable Java Script
Select Privacy – in the Cookies and website data select Always allow/p>
Close the window
Go back to Safari on the Menu Bar
Select Clear History and Website Data-Clear all history-and confirm your choice by clicking on Clear history.
Now close Safari, reopen it and login to your account.
Open Google Chrome
Click on Chrome on your menu bar
Preferences>Settings>Show advanced settings(on the bottom of the page):
Go to content settings>Java script>Allow all sites to run JavaScript (recommended)
Still in content settings>Cookies>Allow local data to be set(recommended)
Click on Done to close the window
– Click on Chrome>Select clear browsing data> select the requested time frame (we recommend the beginning of time)
– Select Browsing history > Cached images and files > Cookies and other site and plug-in data
– Click on Clear browsing data
Now close Google Chrome, reopen it and login to your account.
If the above does not solve your problem, please contact [email protected] and provide exact details of the error seen (including a screenshot when possible).
GTS communicates with a set of remote servers in order to function properly.
Please find below the list of addresses and ports which may need to be added to your firewall/proxy setup to allow for outgoing communications on ports 1001, 443 and 80.
| 46.19.248.152:443 | Authentication Server (SIM) (sim.logonvalidation.net) |
| 46.19.248.153:443 | Authentication Server (LIVE) (live.logonvalidation.net) |
| mitssimul.iitech.dk:1001/443 | Trade Server (SIM) |
| mitslive.iitech.dk:1001/443 | Trade Server (LIVE) |
| mitsweb.iitech.dk:443 | Updates/Web reports |
As a minimum requirement, in order to fully utilize the trading application, port 443 and port 80 need to be open for HTTPS and HTTP traffic respectively, to the servers listed above.
We also recommend that you clear the cache of your proxy to ensure that it is using the latest details.
Most users will not need to make any changes to their Network Environment for GTS to run optimally – typically, users behind a corporate firewall could be required to make changes in their network environment.
The Failed to load the login page error message indicates that you are unable to reach the login page of GTS.
Try the following troubleshooting steps:
Live: live.logonvalidation.net
Simulation: sim.logonvalidation.net
Right-click on the network icon in the Windows task bar, and choose “Troubleshoot problems” and follow the steps.
We are pleased to announce the release of real-time netting of positions in the positions list from May.
Real-time netting simplifies position management by dedicating your Positions list to open positions, moving closed and partially closed positions to a new Closed positions module until they are processed at the end of the day.
Real-time netting uses first in, first out (FIFO) netting where trades are closed in the order they were opened.
With real-time netting, you manage your net positions instead of individual trades. Individual trades can be seen in the new trades dialog.
With real-time netting enabled, margin P/L is split into its open and closed components.
Take profit and stop loss orders cannot be attached to individual trades. Independent take profit and stop loss orders can be placed instead and managed separately — if you close a position, you must also manually cancel any orders relating to the position.
Enable real-time netting on your account in the settings in all platforms. The feature can be enabled/disabled at any time.
Real-time netting is supported by all instruments – margin and cash-traded.
Real-time netting works in all platforms – GTS and GTS Pro.
During the month of May, a number of updates will be coming to the GTS mobile platform. The updates will include:
Redesigned watchlist, orders and position pages
These pages have been redesigned in order to provide a simpler, cleaner layout, highlighting key data while providing quick access to more detailed information through the use of card navigation
Card navigation
The introduction of cards that display contextually relevant data and actions, will make navigation even easier for the user
Updated trade and order tickets
This design upgrade introduces a new, condensed ticket layout with more touch friendly navigation elements. This ticket upgrade will also be introduced on GTS for desktop and tablet in the near future
Due to the heightened risk associated with options on rated 5 stocks and ETP (ETF, ETC and ETN) options that may themselves be leveraged, we have decided to discontinue support for selling rated 5 options on stocks and ETPs. The change will take effect on Tuesday, 15 May 2018. Clients with existing short positions will not be affected but will be unable to open new short positions.
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