Dear Customers,

As the migration date draws near, we want to provide a status update.

Migration to Qenta

Once the following two items are completed Qenta will start its migration process with prior notice to clients:

• Receipt of the updated liquidation order from the Receiver and OCIF (expected by early August); and
• Full access to the assets corresponding to the opt-in clients. Qenta and the Receiver continue to work together with the different counterparties and expect to gain full access in the coming days.

An additional update will be provided as more information on the above becomes available.

Onboarding to Qenta

The onboarding process to Qenta will begin once the migration date is established and communicated in advance.

An invite to download the Qenta App, along with easy step-by-step onboarding instructions, will be provided by Qenta to all opt-in clients as we approach the migration date. Once you have completed the onboarding process your assets will be converted to Responsible Gold, and you will be able to view your balance or sell your gold at any time from within the app.

If you do not download the app, or Qenta does not hear from you during the migration process, rest assured that all relevant assets will be safely transferred into the Qenta ecosystem, and that Qenta will be providing monthly statements to you and other clients who have not completed their app registration until either the onboarding process has been completed or a decision is made to liquidate the account.

If you wish to purchase additional gold, this can be facilitated as well.

Cash Assets

Please be aware that the migration requires funds to be in a single currency. Therefore, all foreign currency will be converted to USD prior to beginning the migration. A currency conversion statement showing transaction details will be provided to all clients as soon as this conversion has been completed. An account balance confirmation statement will also be provided to all opt-in clients prior to migration.

Mutual Funds

As Qenta will discontinue the offering of the mutual fund products previously offered by EPB, all existing mutual fund holdings will be liquidated to USD prior to the migration. All proceeds from this liquidation will be consolidated with each opt-in customer’s existing cash balances and included in your account statement prior to migration. You will also receive a mutual fund liquidation statement once the liquidation of these holdings has occurred showing the details of the corresponding transaction.

Precious Metals

EPB clients who currently hold precious metals accounts will have their gold safely brought into the Qenta ecosystem. Once onboarded into the Qenta App, you will be able to view, access, and generate statements for your holdings at any time via said app. Qenta will also issue you an account balance confirmation statement prior to migration which will include confirmation of your gold holdings. Statements of your account will continue to be provided to you monthly until the onboarding into the Qenta App has been completed.

Please note, however, that silver holdings would need to be converted to either gold or USD prior to migration. Our Client Services team will be in contact with all clients who maintain silver holdings very shortly to provide further information on these two options.

Additional information for all the items mentioned in this update will be provided by the Qenta team closer to the migration date. However, should you have any questions, please feel free to reach out to our Client Services team at [email protected] and we will be very happy to provide all needed assistance.

We sincerely thank all EPB clients for your patience throughout this period.

Sincerely,
Euro Pacific Bank.