Below is Euro Pacific Bank’s complete account opening process for Referring Agents (“RAs”). Please take a few minutes to read it, as this will ensure the fastest and most efficient account opening process for all parties. We also recommend that you bookmark this page for future reference.
STEP 1: Pre-Approval Process
- Log in to the Referring Agent Portal and submit an application on behalf of your client. For access to the Portal, please contact your Business Development Representative or send an e-mail to [email protected].
- Your dedicated Onboarding Specialist will e-mail you a link to their online scheduler to arrange an interview phone call with your client. Please distribute this link to your client which will allow them to choose a time for the interview that is most suitable for them.
- Following the interview, the Onboarding Specialist will email your client the Operating Agreement information they have gathered in order for them to review and confirm before proceeding to the documents phase. They may also request supporting documentation verifying their professional background and business relationships. This typically includes a resume or CV, business plan, invoices, contracts, etc.
- Upon review of the documentation, your Onboarding Specialist will inform you the application has been “Pre-Approved” and a Document Analyst will contact you regarding the next steps.
STEP 2: Document Collection Process
- Gather full Required Documentation (KYC). Missing documents will delay the account opening process.
- Reply to the Support Ticket ([email protected]) and attach the full KYC document packet.
- Completed KYC documents are sent to Compliance for final review and activation.
STEP 3: Post Account Opening
- You and your client are notified of activation and your client receives Online Banking log-in details.
- The client will be asked to fund the account within the first 30 days.
- Once the account is funded, the client will be able to order optional bank card(s) if they reside in a qualified jurisdiction.
Important Notes:
- Please complete and include the attached Checklist with the full KYC document packet and email to [email protected]
- We no longer require that physical documents be sent to the bank. Accounts are opened with electronic versions of the KYC documents. Electronic versions must be scanned – not photos. It is important that these are 100% readable (high resolution). EPB reserves the right to request physical documents if necessary.
- We find it helpful if you use a standard file naming convention, making it easy to understand the contents of a file. For example, a standard file name for a client’s passport would be client-name-passport.pdf.